When discussing the benefits of hiring a customer management staff, or partnering, many factors come into play. Cost, efficiency, and risk are all considerations. It seems to me to be very complicated to service a residential customer if you are a builder today.
Consider the alternative of partnering with residential service experts.
As the market remains fluid managing your service department should be about one thing, gaining superior control over cost, efficiency, risk while keeping the ability to free up cash and resources to sell more homes and maximize profits.
5 Great Reasons to Partner:
1. Control Capital Costs – While cost cutting should not be the sole reason to use our service and programs, it is a major factor. SiteOne Services converts your fixed costs into variable costs which releases capital for your business to use in other revenue producing activities.
2. Increase Efficiency – Our web-based technology service gives you tremendous leverage on your overhead costs due to increasing the capacity of labor. By giving field staff the ability to cover 4X the amount of customers and taking out a layer of administration, service levels increase while fixed costs decrease.
3. Reduce Labor Costs – Hiring and training staff for the short or long term can be extremely expensive. SiteOne allows you to focus your resources where it is needed the most, generating revenue. Learn from this cycle and stay G&A light!
4. Reduce Risk – SiteOne technology provides visibility to field operations, enhancing communication with front line managers, trades and customers. It also allows for long-term on-line accessibility to residence specific documentation for claims and litigation purposes through the state statute. The centralized data base can be accessed from anywhere for pre-construction, construction and post close documentation. These features also provide ease of placement for general liability insurance.
As the market remains fluid managing your service department should be about one thing, gaining superior control over cost, efficiency, risk while keeping the ability to free up cash and resources to sell more homes and maximize profits.
5 Great Reasons to Partner:
1. Control Capital Costs – While cost cutting should not be the sole reason to use our service and programs, it is a major factor. SiteOne Services converts your fixed costs into variable costs which releases capital for your business to use in other revenue producing activities.
2. Increase Efficiency – Our web-based technology service gives you tremendous leverage on your overhead costs due to increasing the capacity of labor. By giving field staff the ability to cover 4X the amount of customers and taking out a layer of administration, service levels increase while fixed costs decrease.
3. Reduce Labor Costs – Hiring and training staff for the short or long term can be extremely expensive. SiteOne allows you to focus your resources where it is needed the most, generating revenue. Learn from this cycle and stay G&A light!
4. Reduce Risk – SiteOne technology provides visibility to field operations, enhancing communication with front line managers, trades and customers. It also allows for long-term on-line accessibility to residence specific documentation for claims and litigation purposes through the state statute. The centralized data base can be accessed from anywhere for pre-construction, construction and post close documentation. These features also provide ease of placement for general liability insurance.
5. Focus On Your Core Business – Every business has limited resources, and every manager has limited time and attention. SiteOne can allow your business to shift its focus from peripheral activities towards work that serves your clients, creates new customers and helps managers set their priorities to selling more homes.
In the end, if you can gain reputation and customer satisfaction, and NOT be saddled with SG&A fixed costs, is'nt the answer simple?
