Residential Service Solutions

Builder Magazine - Assuring the Promise via @constantcontact

2010-08-16T13:29:00.000-07:00

Builder Magazine - Assuring the Promise via @constantcontact

Read How SiteOne Is Growing

2010-05-04T09:37:00.000-07:00

SiteOne Services – the nation’s premiere provider of
customizable, strategic-service plans, selective outsourcing, and
innovative new-home warranty programs – today announced that it
has defied recent economic trends with its customer-retention and growth.

SiteOne Services has maintained a 98% retention rate among its 7,500
home-builder customers. Adding to that impressive statistic, SiteOne
Services also experienced 25% incremental growth in 2009, a remarkable
achievement, given that the home-building industry has been in a state
of severe contraction over the last 3+ years.

The reason for SiteOne Services’ success in the midst of historically
bad economic times is simple: Its customizable, strategic-service plans,
selective outsourcing, and new-home warranty programs all offer fast and
sure “return on investment” to home builders.

To date, SiteOne has processed over 700,000 work-order requests across
more than 50,000 housing starts, and the Company shows no sign of
slowing down. A profitable company, SiteOne has already added 5,000 new
housing starts for 2010, after tripling its customer base in the past
three years, while growing from five employees to 22 today.

“If a new-home builder wants to pick up around $3,000 per start in
hard-cost savings around service calls and warranty management – to say
nothing of the value of protecting his reputation – SiteOne is the
service for him,” said Frank Sette, Vice President and General Manager
of SiteOne Services. “Builders are no longer making high margins on land
positions. So, they are back to protecting traditional margins on the
sale and service of their homes. That’s where SiteOne can ensure the
builder gets a cash return of at least .5% on the value of the
house, each and every time.”

Why would you hire, when you can partner?

2010-02-26T12:31:00.000-08:00

When discussing the benefits of hiring a customer management staff, or partnering, many factors come into play. Cost, efficiency, and risk are all considerations. It seems to me to be very complicated to service a residential customer if you are a builder today.

Consider the alternative of partnering with residential service experts.

As the market remains fluid managing your service department should be about one thing, gaining superior control over cost, efficiency, risk while keeping the ability to free up cash and resources to sell more homes and maximize profits.

5 Great Reasons to Partner:

1. Control Capital Costs – While cost cutting should not be the sole reason to use our service and programs, it is a major factor. SiteOne Services converts your fixed costs into variable costs which releases capital for your business to use in other revenue producing activities.

2. Increase Efficiency – Our web-based technology service gives you tremendous leverage on your overhead costs due to increasing the capacity of labor. By giving field staff the ability to cover 4X the amount of customers and taking out a layer of administration, service levels increase while fixed costs decrease.

3. Reduce Labor Costs – Hiring and training staff for the short or long term can be extremely expensive. SiteOne allows you to focus your resources where it is needed the most, generating revenue. Learn from this cycle and stay G&A light!

4. Reduce Risk – SiteOne technology provides visibility to field operations, enhancing communication with front line managers, trades and customers. It also allows for long-term on-line accessibility to residence specific documentation for claims and litigation purposes through the state statute. The centralized data base can be accessed from anywhere for pre-construction, construction and post close documentation. These features also provide ease of placement for general liability insurance.

5. Focus On Your Core Business – Every business has limited resources, and every manager has limited time and attention. SiteOne can allow your business to shift its focus from peripheral activities towards work that serves your clients, creates new customers and helps managers set their priorities to selling more homes.

In the end, if you can gain reputation and customer satisfaction, and NOT be saddled with SG&A fixed costs, is'nt the answer simple?